EMPOWERING EDUCATION THROUGH INNOVATION

Refund Policy

This Refund Policy outlines the terms and conditions under which refunds will be issued for services or products provided by XceedIQ Learning Solutions Pvt Ltd. Please read this policy carefully before making any purchase.

1. General Policy:
   - All refund requests must be submitted in writing to support@xceediq.com within 30 days of the purchase or service delivery date.

2. Eligibility for Refund:
   - Refunds are only available under the following circumstances:
     - Unavailability or cancellation of a service.
     - Non-delivery of a product or service within the agreed-upon timeframe.

3. Refund Process:
   - To initiate a refund request, please contact our Customer Support team at support@xceediq.com. Include your order number, detailed reason for the refund request, and any supporting documentation.

4. Refund Approval:
   - Refunds will be approved at the sole discretion of XceedIQ Learning Solutions Pvt Ltd. We reserve the right to assess each request on a case-by-case basis.

5. Refund Methods:
   - Refunds will be processed using the original payment method used for the purchase. Please allow 14 days for the refund to be credited to your account.

6. Non-Refundable Items:
   - Certain items or services may be non-refundable. This will be clearly communicated at the time of purchase.

7. Cancelled Services:
   - If a service is cancelled by XceedIQ Learning Solutions Pvt Ltd, a full refund will be issued to the original payment method.

8. Dispute Resolution:
   - In the event of a dispute, XceedIQ Learning Solutions Pvt Ltd will work with the customer to find an equitable resolution. If no resolution can be reached, XceedIQ Learning Solutions Pvt Ltd reserves the right to issue or deny a refund based on the terms outlined in this policy.

9. Changes to the Refund Policy:
   - XceedIQ Learning Solutions Pvt Ltd reserves the right to amend or update this Refund Policy at any time. The updated policy will be effective immediately upon posting on our website.

By making a purchase from XceedIQ Learning Solutions Pvt Ltd, you acknowledge and agree to the terms outlined in this Refund Policy.

For further assistance or inquiries, please contact support@xceediq.com.